Water and Sewer Services Survey
Reliable water supplies and sewer services are essential to everyday life and the future of our communities. Understanding your experience helps the Council plan for these important services.
Warren Shire Council’s Voice of Customer survey is your opportunity to share what’s working well and where there’s room for improvement.
Your feedback will help Council understand customer satisfaction, identify areas for improvement and inform future service planning.
The survey opens Friday 6 November 2026 and closes 4pm Friday 18 December 2026.
Responses are anonymous.
Tell us about the services you use
The survey asks about your experience of Council’s water and sewer services, including:
- Drinking water or “inside water”
- River water or “outside water”
- Sewer services
- Customer service and support.
You’ll be asked about service reliability, water pressure and quality, along with your views on the cost of improved services. There’s also space to share your own comments.
Please answer the questions relevant to the services you use.
Who can take part?
Residents and customers of Council’s water and sewer services in Warren, Nevertire and Collie are invited to participate.
Select your town at the start of the survey, then answer the questions relevant to the services you use.
Whether you’re happy with your services, have experienced an issue or have suggestions to share, Council would like to hear from you.
Why is the Council asking for feedback?
Council wants to better understand how its water and sewer services are meeting customers’ needs.
Your responses will help Council:
- Understand satisfaction with the services customers receive
- Identify what is working well and where improvements may be needed
- Inform future service planning
- Support benchmarking to assess service performance.
Are my responses anonymous?
Yes. Responses are anonymous.
Please do not include your name, address, account number or other identifying information in written comments.
Need help taking part?
For help accessing or completing the survey, contact Council on 02 6847 6600 or email council@warren.nsw.gov.au.
Need to report a service issue?
To report a current water or sewer service issue, please complete Council’s Report an Issue form.
As survey responses are anonymous, Council cannot arrange individual follow-up through the survey.
Share your experience before 4pm Friday 18 December 2026